New Clients

APPOINTMENT

Welcome new clients!

Thank you for considering our hospital as your pet’s provider of veterinary services. We are dedicated to maintaining the health of your pet and look forward to many future years together.

What to Expect

Genoa Animal Hospital veterinary services – delivered with courtesy and respect!

As a new client of our Animal Hospital, you can expect our full attention to your pets’ needs.

When you arrive for your appointment, you will be greeted warmly, and we’ll usher you into an examination room after checking in your pet.

In most cases, one of our veterinary technicians will start by asking about your pet’s medical history, current condition and the reason for your visit, gathering data for the doctor.

Then, one of our veterinarians will examine your pet, ask you further questions and then may recommend diagnostic tests if needed. Once the tests have been run, which can usually be done in the practice, your doctor will discuss a possible diagnosis and treatment plan if warranted.

This is a great time to ask questions. Our veterinary team wants to make sure you’re completely comfortable with the information we’re providing.

Our veterinary technician will likely come back to wrap things up and will provide you with helpful pet care information and answer wellness and care questions for you. Our front desk staff will process your payment and schedule any needed follow up.

Please note: Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

We are excited to meet you and your human and animal family members!

Payment Options

1. Payment is expected when services are rendered. In order to focus on our patients’ needs, customer service and minimizing costs, we do not bill.

2. We accept debit cards, credit cards (Visa, Mastercard, American Express) checks and cash. All cards must be signed by the owner of the card.

3. We accept Care Credit. For more information, go to: Care Credit

Insurance For Your Pets

Another popular option for your family and pet is insurance coverage. At Genoa Animal Hospital we accept all insurance and will even process your claims for you.

Online Forms

Genoa Animal Hospital offers our patient form online so you can complete it in the convenience of your own home or office.

New Client Form

This form allows us to record our patients and clients into our management software so that we can effectively and efficiently provide the service you deserve!

Request Appointment

What questions, concerns, goals, regarding wellness can we help you with? Let us know! Use our online appointment request form to schedule a visit with us.

Helping People Help Their Pets.

Genoa Animal Hospital provides compassionate and genuine concern for our patients’ health and well-being.

Contact Info

Phone: 815-784-6109
Email: genoaanimalhospital@gmail.com

Hours

Mon-Thurs: 8:00 am-7:00 pm
Fri: 8:00 am-6:00 pm
Sat: 8:00am-1:00pm
Sun: Closed
For appointment hours, click here.

Location

703 Pearson Drive
Genoa, IL 60135
Click here for directions.

Get in touch!

Have a question for our team? Fill out the form below and we will get back to you as quickly as possible. We look forward to hearing from you!

Connect with us on PetDesk!