New Clients


Welcome new clients!

Thank you for considering our hospital as your pet’s provider of veterinary services. We are dedicated to maintaining the health of your pet and look forward to many future years together.

What to Expect

Genoa Animal Hospital veterinary services – delivered with courtesy and respect!

As a new client of our Animal Hospital, you can expect our full attention to your pets’ needs.

When you arrive for your appointment, you will be greeted warmly, and we’ll usher you into an examination room after checking in your pet.

In most cases, one of our veterinary technicians will start by asking about your pet’s medical history, current condition and the reason for your visit, gathering data for the doctor.

Then, one of our veterinarians will examine your pet, ask you further questions and then may recommend diagnostic tests if needed. Once the tests have been run, which can usually be done in the practice, your doctor will discuss a possible diagnosis and treatment plan if warranted.

This is a great time to ask questions. Our veterinary team wants to make sure you’re completely comfortable with the information we’re providing.

Our veterinary technician will likely come back to wrap things up and will provide you with helpful pet care information and answer wellness and care questions for you. Our front desk staff will process your payment and schedule any needed follow up.

Please note: Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

We are excited to meet you and your human and animal family members!

Payment Options

To read about our most up-to-date payment policies, please visit our Payment Options page.

Online Forms

Genoa Animal Hospital offers our patient form online so you can complete it in the convenience of your own home or office.

New Client Form

This form allows us to record our patients and clients into our management software so that we can effectively and efficiently provide the service you deserve!

Request Appointment

What questions, concerns, goals, regarding wellness can we help you with? Let us know! Use our online appointment request form to schedule a visit with us.